Identity
fraud is a rapidly growing problem, causing companies and individuals huge
losses each year. But as BBC News Online has learned, a lack of police
resources is undermining the fightback.
It is increasingly difficult to open a bank account these days without
a thick handful of official documents.
Most organisations offering financial services now ask for driving
licences, birth certificates, passports, utility bills or council tax
records.
The idea is to
crack down on financial crime by making you prove that you really are who
you say you are.
Originally this "know-your-customer" process was designed to deal with
money laundering, by ensuring that the bank was sure about the identity of
the person benefiting from the account or loan in question.
Now, the aim is also to cut down on identity fraud, where someone
pretends to be someone else to gain a financial advantage.
Real thing
But there's a problem with this welter of paper.
How can an overworked cashier or salesperson be sure that the paper
isn't a fake?
Or, indeed, that entirely genuine documents have not been stolen and
abused by a fraudster out to make a fast buck - even if it means ruining
someone else's life?
This problem of ID fraud is growing.
The crime is costing the UK more than £1.3bn a year, the Home Office
says.
As
for the US, the problem is even bigger: the US Federal Trade Commission
estimated earlier this year that it could be costing Americans as much as
$46bn.
Who are you?
Obviously the first line of defence against ID fraud is the initial
check, to see whether the documents presented to financial institutions
are real.
But the first problem is that the proof is spread across dozens of
databases up and down the country.
And the data they contain is guarded by the Data Protection Act, which
tries to stop guardians of our personal information from simply throwing
open the doors and letting everyone check out whether you are who you say
you are.
British Telecom is one company seeking a way of making the data easier
to access - and at the same time keep the walls around it intact.
Its solution is URU ("You are you"), a system which already exists to
check energy and phone company records to see whether the bill handed
across the counter is a real record or just a fake.
According to Chris Gahan, data development manager for BT Government
Stepchange, centralising the process through an intermediary like BT could
cut the cost of an identity check from about £20 a customer to roughly £1.
"It's cost-effective - and it ups the fraud barrier," he says.
Official sanction
The problem has been the public sector.
Understandably the government has been rather reluctant in the past to
let information about citizen's identities out of its sight.
 |
IDENTITIES AT LARGE
UK population: 58,789,194 (Source: 2001 census)
Driving licences: 13 million photo card, 28 million
paper
Passports: 44 million
National Insurance numbers: 72 million
|
In a series of workshops over the past year, companies have told BT
that on a scale from one to ten, the level of co-operation from the
government "was zero", Mr Gahan said.
Technical difficulties also dog the process.
But URU could provide the answer, by making sure the information never
leaves the government department.
BT simply presents the information from a driving licence or passport,
and asks whether it matches the records.
If it does, all well and good. If it doesn't, then there's probably a
fake involved.
The Passport Service is one department which is coming on board.
It has already trialled sharing data from the private sector to try to
make sure passports only go to the right people, as well as accessing
other official data such as birth and death certificates.
"Data sharing will enable existing ID validation processes to be
improved, with stolen IDs being more easily recognised," a spokesperson
told the BBC.
Fraudsters steal real documents to get bank
accounts |
And according
to Mr Gahan, the upgrades now made to its database should allow systems
like URU to access the information as well - while other government
departments are also beginning to take an interest.
"Once we get some on board, others will follow," he says.
Real - but wrong
But none of that can solve an equally serious problem: the use of real
documents by the wrong people.
Almost 40 million driving licences exist in the UK, and two thirds of
them are paper documents with no photos or other security features.
Thousands are stolen every year - and some of them are used in fake
identities.
According to CIFAS, the UK's fraud investigation service, there are no
statistics for what proportion of ID fraud cases involve real but abused
documents.
"The difficulty with passports, driving licences and so on is that they
were never intended to be used as identity documents," June Hale, the
organisation's head of member services, told BBC News Online.
"You can go to the Driver and Vehicle Licensing Agency and ask whether
a licence is genuine, and get a yes or no - but there's no way of knowing
whether the right person is holding it."
That, Ms Hale says, is why institutions check a number of different
documents, meaning a prospective fraudster would need to steal or forge a
range of paperwork in order to confirm the false identity.
CIFAS is jacking up its training and advice efforts to help
institutions understand ID fraud and improve their checking of documents.
Spoken word
In the future, as BT's Chris Gahan points out, the identity card under
consideration by the government could help.
Each card is intended to include biometrics, measurements of iris
patterns or fingerprints which are unique to an individual.
But that could take up to a decade to implement fully.
Does more bobbies on the beat mean fewer fighting
crime? |
Ahead of that,
BT is working on using voiceprints attached to IDs that have already been
verified once through URU.
To catch a thief...
Assuming that a fraudster is caught, though, what happens next remains
a worry.
Certainly the suspect can be turned away - but the chances of them
facing legal sanction are falling day by day.
Police forces up and down the UK are closing their fraud squads, as the
Home Office pressures them to concentrate on street crime.
Devon and Cornwall's was shut down in October. Hampshire's went six
months earlier. Experienced financial investigators are disappearing and
the pool of skills and experience, police sources say, is trickling away.
Some financial institutions find themselves having to beg the police to
arrest and charge their suspects - and even if anything happens, the
penalty is often little more than a small fine.
Serving fraud squad officers themselves are unhappy - but can do little
about the situation.
"Compared to muggings and burglary, fraud is below the radar," one
senior officer told BBC News Online.
"Unless the public sit up and take notice, the Home Office won't change
its tune - and till that happens neither can we."